Data Buku Managing Service Quality Books
Data Buku Managing Service Quality Books
| Author(s) | Title | Publisher | Year | |
| Latif Al-Hakim | Challenges of Managing Information Quality in Service Organizations | 2006 | ||
| 9781599044200, 159904420X, 1599044218, 9781599044217, 9781599044224 | ||||
| Charles A. Cianfrani and John E. (Jack) West | Cracking the Case of ISO 9001:2008 for Service, Second Edition: A Simple Guide to Implementing Quality Management in Service Organizations [Second ed.] | ASQ Quality Press | 2009 | |
| 978-0-87389-762-4, 0873897625 | ||||
| Evangelos Grigoroudis, Yannis Siskos (auth.) | International Series in Operations Research & Management Science 139 | Springer US | 2010 | |
| Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality [1 ed.] | ||||
| 978-1-4419-1639-6, 978-1-4419-1640-2 | ||||
| Robert Kern (auth.) | Lecture Notes in Business Information Processing 192 | Springer International Publishing | 2014 | |
| Dynamic Quality Management for Cloud Labor Services: Methods and Applications for Gaining Reliable Work Results with an On-Demand Workforce [1 ed.] | ||||
| 978-3-319-09775-6, 978-3-319-09776-3 | ||||
| Jerzy Domżał, Robert Wójcik, Andrzej Jajszczyk (auth.) | Computer Communications and Networks | Springer International Publishing | 2015 | |
| Guide to Flow-Aware Networking: Quality-of-Service Architectures and Techniques for Traffic Management [1 ed.] | ||||
| 978-3-319-24973-5, 978-3-319-24975-9 | ||||
| Gruska, Gregory F.; Kymal, Chad; Reid, Robert Dan | Integrated management systems : QMS, EMS, OHSMS, FSMS including aerospace, service, semiconductor/electronics, automotive, and food : updated to the latest standard changes including ISO 9001:2015, ISO14001:2015, and ISO 45001:2016 : includes guidance on integrating corporate responsibility and sustainability | American Society for Quality | 2015 | |
| 087389894X, 978-0-87389-894-2 | ||||
| Pattarasinee Bhattarakosol | Premier Reference Source | Information Science Publishing | 2010 | |
| Intelligent Quality of Service Technologies and Network Management: Models for Enhancing Communication (Premier Reference Source) [1 ed.] | ||||
| 1615207910, 9781615207916, 9781615207923 | ||||
| Christophe Pelletier, UNA | Le management par la qualité dans les services à la personne | Dunod | 2010 | |
| 2100518348, 9782100518340 | ||||
| Błażej Lewcio (auth.) | T-Labs Series in Telecommunication Services | Springer International Publishing | 2014 | |
| Management of Speech and Video Telephony Quality in Heterogeneous Wireless Networks [1 ed.] | ||||
| 978-3-319-02101-0, 978-3-319-02102-7 | ||||
| Harvey, Jean | Managing service delivery processes : linking strategy to operations [Pck ed.] | ASQ Quality Press | 2006 | |
| 0-87389-675-0, 978-0-87389-675-7 | ||||
| Peter Massam | Managing service level quality across wireless and fixed networks [1st edition] | Wiley | 2003 | |
| 9780470848487, 0470-84848-0 | ||||
| Peter Massam | Managing Service Level Quality: Across Wireless and Fixed Networks [1 ed.] | Wiley | 2002 | |
| 0470848480, 9780470848487 | ||||
| Alison M. Dean and Ross L. Chapman (editors) | Managing Service Quality - Vol. 12 No. 6, 2002: Innovation and quality improvement in service organisations | |||
| 861767659 | ||||
| Anders Gustafsson, Bo Edvardsson | Managing Service Quality An International Journal, Volume 15 Number 2 2005 | |||
| 1845441044 | ||||
| Barbara Lewis and Ton van der Wiele | Managing Service Quality, Volume 12, Number 3, 2002 | |||
| 861766911 | ||||
| Khaled, M.d. Khan | Managing Web Service Quality: Measuring Outcomes and Effectiveness (Premier Reference Source) [1 ed.] | 2008 | ||
| 1605660426, 9781605660424, 9781605660431 | ||||
| John McConnell, Eric Siegel | Practical Service Level Management: Delivering High-Quality Web-Based Services | Cisco Press | 2004 | |
| 9781587050794, 158705079X | ||||
| John McConnell, Eric Siegel | Practical Service Level Management: Delivering High-Quality Web-Based Services | Cisco Press | 2004 | |
| 158705079X, 9781587050794 | ||||
| Claus-peter Praeg, Dieter Spath | Premier Reference Source | Business Science Reference | 2010 | |
| Quality Management for IT Services: Perspectives on Business and Process Performance [1 ed.] | ||||
| 1616928891, 9781616928896 | ||||
| Sasan Adibi, Raj Jain, Shyam Parekh, Mostafa Tofighbakhsh | Quality of Service Architectures for Wireless Networks: Performance Metrics and Management [1 ed.] | IGI Global snippet | 2010 | |
| 1615206809, 9781615206803, 1615206817, 9781615206810 | ||||
| Paul Kunst, Jos Lemmink, Bernd Stauss (auth.), Paul Kunst, Jos Lemmink, Bernd Stauss (eds.) | Focus Dienstleistungsmarketing | Deutscher Universitätsverlag | 1999 | |
| Service Quality and Management [1 ed.] | ||||
| 978-3-8244-6780-8, 978-3-322-90981-7 | ||||
| Patrick C. K. Hung, Patrick C. K. Hung | Advances in Database Research Adr Book Series Premier Reference Source | Information Science Reference | 2009 | |
| Services and business computing solutions with XML: applications for quality management and best processes | ||||
| 9781605663302, 1605663301, 9781605663319, 160566331X | ||||
| Antony Oodan, Keith Ward, Catherine Savolaine, Mahmoud Daneshmand, Peter Hoath | Iee Telecommunications | The Institution of Engineering and Technology | 2002 | |
| Telecommunications Quality of Service Management: From Legacy to Emerging Services [[New ed.] | ||||
| 0852964242, 9780852964248 | ||||
| Michael Wedemeyer, Gerard Blokdijk, Ivanka Menken | The ITIL V3 Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook: A Quick Reference Guide to all the processes and activities for Improving Quality and Speed | Emereo Publishing | 2008 | |
| 1921573252, 9781921573255, 9781921644634 | ||||