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 *    Rob Addy    Effective It Service Management: To Itil and Beyond!        2007
        3540731970, 978-3-540-73197-9       
*        ITIL V3 ITIL and the Service Lifecycle       
*        ITIL V3 Service Operation Processes       
*        ITIL V3 Service Transition Processes and Principles       
*    Rob Addy    Effective IT Service Management To ITIL and Beyond!    Springer    2007
        3540731970, 978-3-540-73197-9       
*    Office of Government Commerce    Official Introduction    The Stationery Office    2007
        The Introduction to the ITIL Service Lifecycle Book       
        0113310617, 9780113310616       
*    Jan Van Bon, Arjen de Jong, Axel Kolthof    Best Practice    Van Haren Publishing    2008
        Service Transition Based on ITIL: A Management Guide [V3]       
        9087531265, 9789087531263       
*        ITIL V3 Foundation Exam The Study Guide    Van Haren    2008
*    Claire Engle, Jackie Brewster, Gerard Blokdijk    How to Develop, Implement and Enforce ITIL V3's Best Practices    Emereo Publishing    2008
        0980513669, 9780980513660       
*    Gerard Blokdijk, Ivanka Menken, Claire Engle    The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant    Emereo Pty Ltd    2008
        1921523271, 9781921523274       
*    Ivanka Menken, Claire Engle, Jackie Brewster    ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management        2008
        1921523107, 9781921523106       
*    Ivanka Menken, Gerard Blokdijk, Claire Engle    The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition [2 ed.]    Emereo Pty Ltd    2009
        174244010X, 9781742440101       
*    Robert Moeller    Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL [1 ed.]        2008
        0470170921, 9780470170922, 9780470289921       
*    Gerard Blokdijk, Ivanka Menken    Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to use supporting documents bringing ITIL Theory into Practice        2008
        1921523859, 9781921523854       
*    Gerard Blokdijk, Ivanka Menken    Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice        2008
        1921523778, 9781921523779       
*    Robert Moeller    Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL [1 ed.]        2008
        0470170921, 9780470170922, 9780470289921       
*    Tim Malone, Ivanka Menken, Gerard Blokdijk    ITIL V2 Plan and Improve (IPPI) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPPI Complete Certification Kit       
*    Gerard Blokdijk, Ivanka Menken    The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions ... Ready to Use - bringing Theory into Practice        2008
        1921523476, 9781921523472       
*    William Bentley, Peter T. Davis    Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond [1 ed.]        2009
        143980379X, 9781439803790       
*    Ivanka Menken, Michael Wedemeyer, Gerard Blokdijk    ITIL V3 Foundation Bridge Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Bridge Exam - The How To Pass on Your First Try Certification Study Guide        2008
        192157318X, 9781921573187       
*    Gerard Blokdijk, Ivanka Menken, Claire Engle    ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management        2008
        1921523115, 9781921523113       
*    Dave Howard    ITIL Release Management: A Hands-on Guide [Har/Com ed.]        2010
        1439815585, 9781439815588       
*    Ivanka Menken    ITIL V3 MALC - Managing Across the Lifecycle of IT Services Best Practices Study and Implementation Guide    Emereo Publishing    2009
        1921573961, 9781921573965       
*    Larry Klosterboer    ITIL Capacity Management [1 ed.]    IBM Press    2011
        0137065922, 9780137065929       
*    Ivanka Menken, Gerard Blokdijk    ITIL V2 Agree and Define (IPAD) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPAD Complete Certification Kit    Emereo Publishing    2009
        1921573678, 9781921573675       
*    Gerard Blokdijk    ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management    Emereo Pty Ltd    2008
        0980497132, 9780980497137       
*    Tim Malone, Ivanka Menken, Gerard Blokdijk    ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course [Pap/Psc ed.]    Emereo Publishing    2009
        1921573600, 9781921573606, 9781921644252       
*    Gerard Blokdijk, Ivanka Menken    Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice    Emereo Publishing    2008
        1921523832, 9781921523830       
*    Claire Engle, Ivanka Menken, Gerard Blokdijk    ITIL V2 Foundation Complete Certification Kit: Study Guide Book and Online Course [Pap/Pas ed.]    Emereo Publishing    2009
        1921573651, 9781921573651       
*    Gerard Blokdijk    ITIL IT Service Management - 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams [1st ed.]    Emereo Pty Ltd    2008
        0980459974, 9780980459975       
*    Ivanka Menken, Gerard Blokdijk, Michael Wedemeyer    ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide [Stg ed.]    Emereo Publishing    2008
        1921523905, 9781921523908, 9781921644726       
*    Tim Malone, Ivanka Menken, Gerard Blokdijk    ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit    Emereo Publishing    2009
        192157366X, 9781921573668       
*    Ivanka Menken, Gerard Blokdijk    ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition [2 ed.]    Emereo Publishing    2009
        1742441327, 9781742441320       
*    Tim Malone, Ivanka Menken, Gerard Blokdijk    ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate RCV Capability Complete Certification Kit    Emereo Publishing    2009
        1921573627, 9781921573620       
*    Michael Wedemeyer, Gerard Blokdijk, Ivanka Menken    The ITIL V3 Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook: A Quick Reference Guide to all the processes and activities for Improving Quality and Speed    Emereo Publishing    2008
        1921573252, 9781921573255, 9781921644634       
*    Jan van Bon    Foundations of IT Service Management Based on ITIL, Volume 3 [1st ed.]    Van Haren Publishing    2007
        9087530579, 9789087530570       
*    Rob Addy    Effective IT Service Management: To ITIL and Beyond! [1 ed.]    Springer    2007
        3540731970, 9783540731979       
*    Office of Government Commerce    Service Operation Book (ITIL) [1 ed.]    The Stationery Office    2007
        9780113310463       
*    Office of Government Commerce    Service strategy (ITIL)    The Stationery Office    2007
        9780113310456       
*    Office of Government Commerce    Service Design (ITIL) [1 ed.]    The Stationery Office    2007
        9780113310470       
*    Office of Government Commerce    Service Transition (ITIL) [1 ed.]    The Stationery Office    2007
        9780113310487       
*    Office of Government Commerce    Continual Service Improvement (ITIL) [1 ed.]    The Stationery Office    2007
        9780113310494       
*    Tim Malone, Ivanka Menken, Gerard Blokdijk    ITIL V3 capability module operational support and analysis : exam prep study guide : how to pass on your first try : ensure your ITIL certification now with study notes and ITIL practice questions & exam tips.       
        1742440398       
*    Ivanka Menken, Gerard Blokdijk    ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management    Emereo Publishing    2008
        1921523395, 9781921523397       
*    Rob Addy    Effective IT service management : to ITIL and beyond!    Springer    2007
        9783540731986, 3540731989, 9783540731979, 3540731970       
*    Larry Klosterboer    Implementing ITIL configuration management    IBM Press    2008
        9780132425933, 0132425939, 9780137127672, 0137127677       
*    John O. Long (auth.)    Itil® Version 3 at a Glance: Information Quick Reference [1 ed.]    Springer US    2008
        9780387773933, 0387773932       
*    John O. Long (auth.)    Itil® Version 3 at a Glance: Information Quick Reference [1 ed.]    Springer US    2008
        9780387773933, 0387773932       
*    Robert R Moeller    Sarbanes-Oxley internal controls : effective auditing with AS5, CobiT and ITIL    John Wiley & Sons    2008
        9780470170922, 0470170921       
*    Vernon Lloyd; Sharon Taylor; Stationery Office. <;London>;.; Great Britain. Office of Government Commerce    ITIL Service Lifecycle Publication Suite    TSO    2011
        ITIL service design       
        9780113313051, 0113313055       
*    Stuart Rance; Colin Rudd; Shirley Lacy; Ashley Hanna; Great Britain. Cabinet Office    IT infrastructure library    TSO (The Stationery Office)    2011
        ITIL service transition [2nd ed., 2011 ed]       
        9780113313068, 0113313063       
*    Great Britain. Office of Government Commerce    The official introduction to the ITIL service lifecycle    Stationery Office/TSO    2007
        9780113310616, 0113310617       
*    John O. Long    ITIL 2011 At a Glance    Springer    2012
        978-1-4614-3896-0       
*    Tony Gannon, Nigel Mear, Steve Mann    IT Service Management Foundation Practice Questions: For ITIL Foundation Exam Candidates - Second edition [2 ed.]    British Informatics Society Ltd    2012
        1780171145, 9781780171142       
*    Liz Gallacher, Helen Morris    ITIL Foundation Exam Study Guide [1 ed.]    Sybex    2012
        1119942756, 9781119942757       
*    John Sansbury, Richard Griffiths, Aidan Lawes    IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition [2 ed.]    British Informatics Society Ltd    2012
        1906124930, 9781906124939       
*    Robert R. Moeller(auth.)    Executive's Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITIL    John Wiley & Sons, Inc. All rights reserved.    2013
        9781118224953, 9781118540176       
*    John O. Long (auth.)    SpringerBriefs in Computer Science    Springer New York    2012
        ITIL® 2011 At a Glance       
        1461438969, 978-1-4614-3896-0, 978-1-4614-3897-7       
*    John Sansbury    Operational Support and Analysis: A Guide for Itil Exam Candidates - Second Edition [Revised]    BCS, The Chartered Institute for IT    2014
        178017196X, 9781780171968       
*    Richard Griffiths    Service Offerings and Agreements: A guide for ITIL exam candidates (2nd edition) [2 ed.]    British Computer Society (BCS)    2014
        9781780171920       
*    Ivanka Menken    ITIL Foundation Complete Certification Kit [4 ed.]    The Art of Services    2011
        978-1743331361, 1743331363       
*    Larry Klosterboer    IBM Press    IBM Press    2011
        ITIL Capacity Management [1 ed.]       
        978-0-13-706592-9, 0-13-138565-8, 0-13-707542-1, 0-13-703571-3, 0-13-236625-8, 0-13-700180-0, 0-13-233953-6, 0-13-239076-0, 0-13-700061-8, 0-13-715083-0, 0-13-815047-8, 0-13-706592-2       
*    Abhinav Kaiser    Become ITIL Foundation Certified in 7 Days: Learning ITIL Made Simple with Real-life Examples [1st ed.]    Apress    2017
        978-1-4842-2163-1, 978-1-4842-2164-8       
*        ITIL Service Operation 2011 Edition       
*        ITIL Service Strategy 2011 Edition       
*        ITIL v3 Continual Service Improvement       
*        ITIL v3 Service Lifecycle Introduction ITIL       
*    Hoekstra A., Conradie N.    COBIT, ITIL and ISO 17799       
*    Hoekstra A., Conradie N.    COBIT, ITIL and ISO 17799. How to use them in conjunction       
*    Lamp Bob.    Process Modeling and Simulation with ITIL Framework       
*    Huddleston Martin.    From ITIL to eTOM: Gluing Together the eProcess Value Chain In Mixed Civil/Military Environments       
*    Helen Morris, Liz Gallacher    ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Capability Exams    Wiley    2017
        1119012244, 9781119012245       
*    Peter Farenden    For Dummies    Wiley    0
        ITIL For Dummies       
        978-1-119-95117-9       
*    ClydeBank Technology    ITIL For Beginners: The Complete Beginner’s Guide to ITIL [2nd ed.]    ClydeBank Media LLC    2017
        1945051337, 9781945051333       
*    Abhinav Krishna Kaiser    Reinventing ITIL® in the Age of DevOps: Innovative Techniques to Make Processes Agile and Relevant [1 ed.]    Apress    2019
        148423975X, 978-1484239759       
*    Axelos    ITIL    Axelos    2019
        ITIL Foundation 4 edition       

 

Buku ITIL

 

 

ID Author(s) Title Publisher Year
1 Jan van Bon Foundations of IT Service Management: Based on ITIL Arabic [Arabic Ed] Van Haren Publishing 2007
    9087530064    
2 Rob Addy Effective It Service Management: To Itil and Beyond!   2007
    3540731970, 978-3-540-73197-9    
3   ITIL V3 ITIL and the Service Lifecycle    
4   ITIL V3 Service Operation Processes    
5   ITIL V3 Service Transition Processes and Principles    
6 Rob Addy Effective IT Service Management To ITIL and Beyond! Springer 2007
    3540731970, 978-3-540-73197-9    
7 Office of Government Commerce Official Introduction  The Stationery Office 2007
    The Introduction to the ITIL Service Lifecycle Book    
    0113310617, 9780113310616    
8 Jan Van Bon, Arjen de Jong, Axel Kolthof Best Practice  Van Haren Publishing 2008
    Service Transition Based on ITIL: A Management Guide [V3]  
    9087531265, 9789087531263    
9   ITIL V3 Foundation Exam The Study Guide Van Haren 2008
10 Claire Engle, Jackie Brewster, Gerard Blokdijk How to Develop, Implement and Enforce ITIL V3's Best Practices Emereo Publishing 2008
    0980513669, 9780980513660    
11 Gerard Blokdijk, Ivanka Menken, Claire Engle The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant Emereo Pty Ltd 2008
    1921523271, 9781921523274    
12 Ivanka Menken, Claire Engle, Jackie Brewster ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management 2008
    1921523107, 9781921523106    
13 Ivanka Menken, Gerard Blokdijk, Claire Engle The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition [2 ed.] Emereo Pty Ltd 2009
    174244010X, 9781742440101    
14 Robert Moeller Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL [1 ed.] 2008
    0470170921, 9780470170922, 9780470289921    
15 Gerard Blokdijk, Ivanka Menken Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to use supporting documents bringing ITIL Theory into Practice 2008
    1921523859, 9781921523854    
16 Gerard Blokdijk, Ivanka Menken Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice 2008
    1921523778, 9781921523779    
17 Robert Moeller Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL [1 ed.] 2008
    0470170921, 9780470170922, 9780470289921    
18 Tim Malone, Ivanka Menken, Gerard Blokdijk ITIL V2 Plan and Improve (IPPI) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPPI Complete Certification Kit
19 Gerard Blokdijk, Ivanka Menken The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions ... Ready to Use - bringing Theory into Practice 2008
    1921523476, 9781921523472    
20 William Bentley, Peter T. Davis Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond [1 ed.] 2009
    143980379X, 9781439803790    
21 Ivanka Menken, Michael Wedemeyer, Gerard Blokdijk ITIL V3 Foundation Bridge Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Bridge Exam - The How To Pass on Your First Try Certification Study Guide 2008
    192157318X, 9781921573187    
22 Gerard Blokdijk, Ivanka Menken, Claire Engle ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management 2008
    1921523115, 9781921523113    
23 Dave Howard ITIL Release Management: A Hands-on Guide [Har/Com ed.] 2010
    1439815585, 9781439815588    
24 Ivanka Menken ITIL V3 MALC - Managing Across the Lifecycle of IT Services Best Practices Study and Implementation Guide Emereo Publishing 2009
    1921573961, 9781921573965    
25 Larry Klosterboer ITIL Capacity Management [1 ed.] IBM Press 2011
    0137065922, 9780137065929    
26 Ivanka Menken, Gerard Blokdijk ITIL V2 Agree and Define (IPAD) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPAD Complete Certification Kit Emereo Publishing 2009
    1921573678, 9781921573675    
27 Gerard Blokdijk ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management Emereo Pty Ltd 2008
    0980497132, 9780980497137    
28 Tim Malone, Ivanka Menken, Gerard Blokdijk ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course [Pap/Psc ed.] Emereo Publishing 2009
    1921573600, 9781921573606, 9781921644252    
29 Gerard Blokdijk, Ivanka Menken Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice Emereo Publishing 2008
    1921523832, 9781921523830    
30 Claire Engle, Ivanka Menken, Gerard Blokdijk ITIL V2 Foundation Complete Certification Kit: Study Guide Book and Online Course [Pap/Pas ed.] Emereo Publishing 2009
    1921573651, 9781921573651    
31 Gerard Blokdijk ITIL IT Service Management - 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams [1st ed.] Emereo Pty Ltd 2008
    0980459974, 9780980459975    
32 Ivanka Menken, Gerard Blokdijk, Michael Wedemeyer ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide [Stg ed.] Emereo Publishing 2008
    1921523905, 9781921523908, 9781921644726    
33 Tim Malone, Ivanka Menken, Gerard Blokdijk ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit Emereo Publishing 2009
    192157366X, 9781921573668    
34 Ivanka Menken, Gerard Blokdijk ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition [2 ed.] Emereo Publishing 2009
    1742441327, 9781742441320    
35 Tim Malone, Ivanka Menken, Gerard Blokdijk ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate RCV Capability Complete Certification Kit Emereo Publishing 2009
    1921573627, 9781921573620    
36 Michael Wedemeyer, Gerard Blokdijk, Ivanka Menken The ITIL V3 Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook: A Quick Reference Guide to all the processes and activities for Improving Quality and Speed Emereo Publishing 2008
    1921573252, 9781921573255, 9781921644634    
37 Jan van Bon Foundations of IT Service Management Based on ITIL, Volume 3 [1st ed.] Van Haren Publishing 2007
    9087530579, 9789087530570    
38 Rob Addy Effective IT Service Management: To ITIL and Beyond! [1 ed.] Springer 2007
    3540731970, 9783540731979    
39 Office of Government Commerce Service Operation Book (ITIL) [1 ed.] The Stationery Office 2007
    9.78011E+12    
40 Office of Government Commerce Service strategy (ITIL) The Stationery Office 2007
    9.78011E+12    
41 Office of Government Commerce Service Design (ITIL) [1 ed.] The Stationery Office 2007
    9.78011E+12    
42 Office of Government Commerce Service Transition (ITIL) [1 ed.] The Stationery Office 2007
    9.78011E+12    
43 Office of Government Commerce Continual Service Improvement (ITIL) [1 ed.] The Stationery Office 2007
    9.78011E+12    
44 Tim Malone, Ivanka Menken, Gerard Blokdijk ITIL V3 capability module operational support and analysis : exam prep study guide : how to pass on your first try : ensure your ITIL certification now with study notes and ITIL practice questions & exam tips.
    1742440398    
45 Ivanka Menken, Gerard Blokdijk ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management Emereo Publishing 2008
    1921523395, 9781921523397    
46 Rob Addy Effective IT service management : to ITIL and beyond! Springer 2007
    9783540731986, 3540731989, 9783540731979, 3540731970    
47 Larry Klosterboer Implementing ITIL configuration management IBM Press 2008
    9780132425933, 0132425939, 9780137127672, 0137127677    
48 John O. Long (auth.) Itil® Version 3 at a Glance: Information Quick Reference [1 ed.] Springer US 2008
    9780387773933, 0387773932    
49 John O. Long (auth.) Itil® Version 3 at a Glance: Information Quick Reference [1 ed.] Springer US 2008
    9780387773933, 0387773932    
50 Robert R Moeller Sarbanes-Oxley internal controls : effective auditing with AS5, CobiT and ITIL John Wiley & Sons 2008
    9780470170922, 0470170921    
51 Vernon Lloyd; Sharon Taylor; Stationery Office. <;London>;.; Great Britain. Office of Government Commerce ITIL Service Lifecycle Publication Suite  TSO 2011
    ITIL service design    
    9780113313051, 0113313055    
52 Stuart Rance; Colin Rudd; Shirley Lacy; Ashley Hanna; Great Britain. Cabinet Office IT infrastructure library  TSO (The Stationery Office) 2011
    ITIL service transition [2nd ed., 2011 ed]    
    9780113313068, 0113313063    
53 Great Britain. Office of Government Commerce The official introduction to the ITIL service lifecycle Stationery Office/TSO 2007
    9780113310616, 0113310617    
54 John O. Long ITIL 2011 At a Glance Springer 2012
    978-1-4614-3896-0    
55 Tony Gannon, Nigel Mear, Steve Mann IT Service Management Foundation Practice Questions: For ITIL Foundation Exam Candidates - Second edition [2 ed.] British Informatics Society Ltd 2012
    1780171145, 9781780171142    
56 Liz Gallacher, Helen Morris ITIL Foundation Exam Study Guide [1 ed.] Sybex 2012
    1119942756, 9781119942757    
57 John Sansbury, Richard Griffiths, Aidan Lawes IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition [2 ed.] British Informatics Society Ltd 2012
    1906124930, 9781906124939    
58 Robert R. Moeller(auth.) Executive's Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITIL John Wiley & Sons, Inc. All rights reserved. 2013
    9781118224953, 9781118540176    
59 John O. Long (auth.) SpringerBriefs in Computer Science  Springer New York 2012
    ITIL® 2011 At a Glance    
    1461438969, 978-1-4614-3896-0, 978-1-4614-3897-7    
60 John Sansbury Operational Support and Analysis: A Guide for Itil Exam Candidates - Second Edition [Revised] BCS, The Chartered Institute for IT 2014
    178017196X, 9781780171968    
61 Richard Griffiths Service Offerings and Agreements: A guide for ITIL exam candidates (2nd edition) [2 ed.] British Computer Society (BCS) 2014
    9.78178E+12    
 
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Category: Knowledgebase
Date added: 2015-09-22 08:28:09
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