| ID |
Author(s) |
Title |
Publisher |
Year |
| 1 |
Riyad Eid, Riyad Eid |
Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies [1 ed.] |
IGI Global |
2013 |
| |
|
1466636319, 9781466636316 |
|
|
| 2 |
Ronald G. Capelle |
Optimizing Organization Design: A Proven Approach to Enhance Financial Performance, Customer Satisfaction and Employee Engagement |
Jossey-Bass |
2013 |
| |
|
1118763734, 9781118763735 |
|
|
| 3 |
Evangelos Grigoroudis, Yannis Siskos (auth.) |
International Series in Operations Research & Management Science 139 |
Springer US |
2010 |
| |
|
Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality [1 ed.] |
| |
|
978-1-4419-1639-6, 978-1-4419-1640-2 |
|
|
| 4 |
Shep Hyken |
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists |
Wiley |
2009 |
| |
|
0470404825, 9780470404829 |
|
|
| 5 |
Jack B. ReVelle, Derek N. Margetts |
Home Builder's Guide to Continuous Improvement: Schedule, Quality, Customer Satisfaction, Cost, and Safety [Spi ed.] |
CRC Press |
2009 |
| |
|
1420055070, 9781420055078, 9780750309721 |
|
|
| 6 |
J. Mike Jacka, Paulette J. Keller |
Business Process Mapping: Improving Customer Satisfaction, 2nd Edition [2 ed.] |
Wiley |
2009 |
| |
|
0470444584, 9780470444580, 9780470496039 |
|
|
| 7 |
Jack B. ReVelle, Derek N. Margetts |
Home Builder's Guide to Continuous Improvement: Schedule, Quality, Customer Satisfaction, Cost, and Safety [Spi ed.] |
2009 |
| |
|
1420055070, 9781420055078 |
|
|
| 8 |
J. Mike Jacka, Paulette J. Keller |
Business Process Mapping: Improving Customer Satisfaction [2 ed.] |
Wiley |
2009 |
| |
|
0470444584, 9780470444580 |
|
|
| 9 |
R. Eric Reidenbach |
Listening to the Voice of the Market: How to Increase Market Share and Satisfy Current Customers |
Productivity Press |
2009 |
| |
|
1420093304, 9781420093308 |
|
|
| 10 |
Thomas T. Hirata |
Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP ERP Systems [1 ed.] |
Productivity Press |
2008 |
| |
|
1420083813, 9781420083811, 9781420085006 |
|
|
| 11 |
Andrew Griffiths |
101 . . . Series |
Allen & Unwin |
2007 |
| |
|
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones |
| |
|
1741750083, 9781741750089, 9781741760576 |
|
|
| 12 |
Andrew Griffiths |
101 . . . Series |
Allen & Unwin |
2007 |
| |
|
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones |
| |
|
9781741750089, 1741750083 |
|
|
| 13 |
Claes Fornell |
The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference [1 ed.] |
Palgrave Macmillan |
2007 |
| |
|
1403981973 |
|
|
| 14 |
Huseyin Gungor |
Emotional Satisfaction of Customer Contacts (UvA Dissertations) |
2007 |
| |
|
9056294660, 9789056294663, 9789048504732 |
|
|
| 15 |
Claes Fornell |
The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference [First Edition] |
Palgrave Macmillan |
2007 |
| |
|
1403981973, 9781403981974 |
|
|
| 16 |
Paul Szwarc |
Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think (Market Research in Practice) |
2005 |
| |
|
0749443367, 9780749443368, 9781423728566 |
|
|
| 17 |
Nigel Hill |
Customer Satisfaction Measurement for ISO 9000: 2000 [1st ed.] |
2002 |
| |
|
0750655135, 9780750655132, 9780080503554 |
|
|
| 18 |
Nigel Hill |
Customer Satisfaction Measurement for ISO 9000: 2000 [1st ed.] |
2002 |
| |
|
0750655135, 9780750655132, 9780080503554 |
|
|
| 19 |
Thorsten Hennig-Thurau, Ursula Hansen (auth.), Dr. Thorsten Hennig-Thurau, Prof. Dr. Ursula Hansen (eds.) |
Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention [1 ed.] |
Springer-Verlag Berlin Heidelberg |
2000 |
| |
|
978-3-642-08622-9, 978-3-662-09745-8 |
|
|
| 20 |
Regis McKenna |
Real Time: Preparing for the Age of the Never Satisfied Customer [First Printing ed.] |
Harvard Business Press |
1999 |
| |
|
0875849342, 9780875849348 |
|
|
| 21 |
Michael D. Johnson, Andreas Herrmann (auth.), Michael D. Johnson, Andreas Herrmann, Frank Huber Ph.D., Anders Gustafsson (eds.) |
Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty [1 ed.] |
Gabler Verlag |
1997 |
| |
|
978-3-322-84511-5, 978-3-322-84509-2 |
|
|
| 22 |
Transit Cooperative Research Program, National Research Council . U.S. Transportation Research Board |
A Handbook for Measuring Customer Satisfaction and Service Quality (TCRP report) |
| |
|
9780309063234, 030906323X |
|
|
| 2 |
Dr. Monika J. A. Schröder (auth.) |
Food Quality and Consumer Value: Delivering Food that Satisfies [1 ed.] |
Springer-Verlag Berlin Heidelberg |
2003 |
| |
|
978-3-642-07870-5, 978-3-662-07283-7 |
|
|
| 3 |
Richard L. Oliver |
Satisfaction: A Behavioral Perspective on the Consumer [2 ed.] |
Routledge |
2010 |
| |
|
0765617706, 9780765617705 |
|
|
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