Buku Customer Satisfaction Books
Buku Customer Satisfaction Books
| ID | Author(s) | Title | Publisher | Year |
| 1 | Riyad Eid, Riyad Eid | Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies [1 ed.] | IGI Global | 2013 |
| 1466636319, 9781466636316 | ||||
| 2 | Ronald G. Capelle | Optimizing Organization Design: A Proven Approach to Enhance Financial Performance, Customer Satisfaction and Employee Engagement | Jossey-Bass | 2013 |
| 1118763734, 9781118763735 | ||||
| 3 | Evangelos Grigoroudis, Yannis Siskos (auth.) | International Series in Operations Research & Management Science 139 | Springer US | 2010 |
| Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality [1 ed.] | ||||
| 978-1-4419-1639-6, 978-1-4419-1640-2 | ||||
| 4 | Shep Hyken | The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists | Wiley | 2009 |
| 0470404825, 9780470404829 | ||||
| 5 | Jack B. ReVelle, Derek N. Margetts | Home Builder's Guide to Continuous Improvement: Schedule, Quality, Customer Satisfaction, Cost, and Safety [Spi ed.] | CRC Press | 2009 |
| 1420055070, 9781420055078, 9780750309721 | ||||
| 6 | J. Mike Jacka, Paulette J. Keller | Business Process Mapping: Improving Customer Satisfaction, 2nd Edition [2 ed.] | Wiley | 2009 |
| 0470444584, 9780470444580, 9780470496039 | ||||
| 7 | Jack B. ReVelle, Derek N. Margetts | Home Builder's Guide to Continuous Improvement: Schedule, Quality, Customer Satisfaction, Cost, and Safety [Spi ed.] | 2009 | |
| 1420055070, 9781420055078 | ||||
| 8 | J. Mike Jacka, Paulette J. Keller | Business Process Mapping: Improving Customer Satisfaction [2 ed.] | Wiley | 2009 |
| 0470444584, 9780470444580 | ||||
| 9 | R. Eric Reidenbach | Listening to the Voice of the Market: How to Increase Market Share and Satisfy Current Customers | Productivity Press | 2009 |
| 1420093304, 9781420093308 | ||||
| 10 | Thomas T. Hirata | Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP ERP Systems [1 ed.] | Productivity Press | 2008 |
| 1420083813, 9781420083811, 9781420085006 | ||||
| 11 | Andrew Griffiths | 101 . . . Series | Allen & Unwin | 2007 |
| 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones | ||||
| 1741750083, 9781741750089, 9781741760576 | ||||
| 12 | Andrew Griffiths | 101 . . . Series | Allen & Unwin | 2007 |
| 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones | ||||
| 9781741750089, 1741750083 | ||||
| 13 | Claes Fornell | The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference [1 ed.] | Palgrave Macmillan | 2007 |
| 1403981973 | ||||
| 14 | Huseyin Gungor | Emotional Satisfaction of Customer Contacts (UvA Dissertations) | 2007 | |
| 9056294660, 9789056294663, 9789048504732 | ||||
| 15 | Claes Fornell | The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference [First Edition] | Palgrave Macmillan | 2007 |
| 1403981973, 9781403981974 | ||||
| 16 | Paul Szwarc | Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think (Market Research in Practice) | 2005 | |
| 0749443367, 9780749443368, 9781423728566 | ||||
| 17 | Nigel Hill | Customer Satisfaction Measurement for ISO 9000: 2000 [1st ed.] | 2002 | |
| 0750655135, 9780750655132, 9780080503554 | ||||
| 18 | Nigel Hill | Customer Satisfaction Measurement for ISO 9000: 2000 [1st ed.] | 2002 | |
| 0750655135, 9780750655132, 9780080503554 | ||||
| 19 | Thorsten Hennig-Thurau, Ursula Hansen (auth.), Dr. Thorsten Hennig-Thurau, Prof. Dr. Ursula Hansen (eds.) | Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention [1 ed.] | Springer-Verlag Berlin Heidelberg | 2000 |
| 978-3-642-08622-9, 978-3-662-09745-8 | ||||
| 20 | Regis McKenna | Real Time: Preparing for the Age of the Never Satisfied Customer [First Printing ed.] | Harvard Business Press | 1999 |
| 0875849342, 9780875849348 | ||||
| 21 | Michael D. Johnson, Andreas Herrmann (auth.), Michael D. Johnson, Andreas Herrmann, Frank Huber Ph.D., Anders Gustafsson (eds.) | Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty [1 ed.] | Gabler Verlag | 1997 |
| 978-3-322-84511-5, 978-3-322-84509-2 | ||||
| 22 | Transit Cooperative Research Program, National Research Council . U.S. Transportation Research Board | A Handbook for Measuring Customer Satisfaction and Service Quality (TCRP report) | ||
| 9780309063234, 030906323X | ||||
| 2 | Dr. Monika J. A. Schröder (auth.) | Food Quality and Consumer Value: Delivering Food that Satisfies [1 ed.] | Springer-Verlag Berlin Heidelberg | 2003 |
| 978-3-642-07870-5, 978-3-662-07283-7 | ||||
| 3 | Richard L. Oliver | Satisfaction: A Behavioral Perspective on the Consumer [2 ed.] | Routledge | 2010 |
| 0765617706, 9780765617705 | ||||