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Buku Customer Satisfaction Books

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Buku Customer Satisfaction Books

 

 

ID Author(s) Title Publisher Year
1 Riyad Eid, Riyad Eid Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies [1 ed.] IGI Global 2013
    1466636319, 9781466636316    
2 Ronald G. Capelle Optimizing Organization Design: A Proven Approach to Enhance Financial Performance, Customer Satisfaction and Employee Engagement Jossey-Bass 2013
    1118763734, 9781118763735    
3 Evangelos Grigoroudis, Yannis Siskos (auth.) International Series in Operations Research & Management Science 139  Springer US 2010
    Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality [1 ed.]
    978-1-4419-1639-6, 978-1-4419-1640-2    
4 Shep Hyken The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists Wiley 2009
    0470404825, 9780470404829    
5 Jack B. ReVelle, Derek N. Margetts Home Builder's Guide to Continuous Improvement: Schedule, Quality, Customer Satisfaction, Cost, and Safety [Spi ed.] CRC Press 2009
    1420055070, 9781420055078, 9780750309721    
6 J. Mike Jacka, Paulette J. Keller Business Process Mapping: Improving Customer Satisfaction, 2nd Edition [2 ed.] Wiley 2009
    0470444584, 9780470444580, 9780470496039    
7 Jack B. ReVelle, Derek N. Margetts Home Builder's Guide to Continuous Improvement: Schedule, Quality, Customer Satisfaction, Cost, and Safety [Spi ed.] 2009
    1420055070, 9781420055078    
8 J. Mike Jacka, Paulette J. Keller Business Process Mapping: Improving Customer Satisfaction [2 ed.] Wiley 2009
    0470444584, 9780470444580    
9 R. Eric Reidenbach Listening to the Voice of the Market: How to Increase Market Share and Satisfy Current Customers Productivity Press 2009
    1420093304, 9781420093308    
10 Thomas T. Hirata Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP ERP Systems [1 ed.] Productivity Press 2008
    1420083813, 9781420083811, 9781420085006    
11 Andrew Griffiths 101 . . . Series  Allen & Unwin 2007
    101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones
    1741750083, 9781741750089, 9781741760576    
12 Andrew Griffiths 101 . . . Series  Allen & Unwin 2007
    101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones
    9781741750089, 1741750083    
13 Claes Fornell The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference [1 ed.] Palgrave Macmillan 2007
    1403981973    
14 Huseyin Gungor Emotional Satisfaction of Customer Contacts (UvA Dissertations) 2007
    9056294660, 9789056294663, 9789048504732    
15 Claes Fornell The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference [First Edition] Palgrave Macmillan 2007
    1403981973, 9781403981974    
16 Paul Szwarc Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think (Market Research in Practice) 2005
    0749443367, 9780749443368, 9781423728566    
17 Nigel Hill Customer Satisfaction Measurement for ISO 9000: 2000 [1st ed.] 2002
    0750655135, 9780750655132, 9780080503554    
18 Nigel Hill Customer Satisfaction Measurement for ISO 9000: 2000 [1st ed.] 2002
    0750655135, 9780750655132, 9780080503554    
19 Thorsten Hennig-Thurau, Ursula Hansen (auth.), Dr. Thorsten Hennig-Thurau, Prof. Dr. Ursula Hansen (eds.) Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention [1 ed.] Springer-Verlag Berlin Heidelberg 2000
    978-3-642-08622-9, 978-3-662-09745-8    
20 Regis McKenna Real Time: Preparing for the Age of the Never Satisfied Customer [First Printing ed.] Harvard Business Press 1999
    0875849342, 9780875849348    
21 Michael D. Johnson, Andreas Herrmann (auth.), Michael D. Johnson, Andreas Herrmann, Frank Huber Ph.D., Anders Gustafsson (eds.) Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty [1 ed.] Gabler Verlag 1997
    978-3-322-84511-5, 978-3-322-84509-2    
22 Transit Cooperative Research Program, National Research Council . U.S. Transportation Research Board A Handbook for Measuring Customer Satisfaction and Service Quality (TCRP report)
    9780309063234, 030906323X    
2 Dr. Monika J. A. Schröder (auth.) Food Quality and Consumer Value: Delivering Food that Satisfies [1 ed.] Springer-Verlag Berlin Heidelberg 2003
    978-3-642-07870-5, 978-3-662-07283-7    
3 Richard L. Oliver Satisfaction: A Behavioral Perspective on the Consumer [2 ed.] Routledge 2010
    0765617706, 9780765617705    
 
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Article ID: 134
Category: Knowledgebase
Date added: 2015-11-12 06:25:59
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