*    Rob Addy    Effective It Service Management: To Itil and Beyond!        2007
        3540731970, 978-3-540-73197-9       
*        ITIL V3 ITIL and the Service Lifecycle       
*        ITIL V3 Service Operation Processes       
*        ITIL V3 Service Transition Processes and Principles       
*    Rob Addy    Effective IT Service Management To ITIL and Beyond!    Springer    2007
        3540731970, 978-3-540-73197-9       
*    Office of Government Commerce    Official Introduction    The Stationery Office    2007
        The Introduction to the ITIL Service Lifecycle Book       
        0113310617, 9780113310616       
*    Jan Van Bon, Arjen de Jong, Axel Kolthof    Best Practice    Van Haren Publishing    2008
        Service Transition Based on ITIL: A Management Guide [V3]       
        9087531265, 9789087531263       
*        ITIL V3 Foundation Exam The Study Guide    Van Haren    2008
*    Claire Engle, Jackie Brewster, Gerard Blokdijk    How to Develop, Implement and Enforce ITIL V3's Best Practices    Emereo Publishing    2008
        0980513669, 9780980513660       
*    Gerard Blokdijk, Ivanka Menken, Claire Engle    The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant    Emereo Pty Ltd    2008
        1921523271, 9781921523274       
*    Ivanka Menken, Claire Engle, Jackie Brewster    ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management        2008
        1921523107, 9781921523106       
*    Ivanka Menken, Gerard Blokdijk, Claire Engle    The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition [2 ed.]    Emereo Pty Ltd    2009
        174244010X, 9781742440101       
*    Robert Moeller    Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL [1 ed.]        2008
        0470170921, 9780470170922, 9780470289921       
*    Gerard Blokdijk, Ivanka Menken    Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to use supporting documents bringing ITIL Theory into Practice        2008
        1921523859, 9781921523854       
*    Gerard Blokdijk, Ivanka Menken    Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice        2008
        1921523778, 9781921523779       
*    Robert Moeller    Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL [1 ed.]        2008
        0470170921, 9780470170922, 9780470289921       
*    Tim Malone, Ivanka Menken, Gerard Blokdijk    ITIL V2 Plan and Improve (IPPI) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPPI Complete Certification Kit       
*    Gerard Blokdijk, Ivanka Menken    The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions ... Ready to Use - bringing Theory into Practice        2008
        1921523476, 9781921523472       
*    William Bentley, Peter T. Davis    Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond [1 ed.]        2009
        143980379X, 9781439803790       
*    Ivanka Menken, Michael Wedemeyer, Gerard Blokdijk    ITIL V3 Foundation Bridge Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Bridge Exam - The How To Pass on Your First Try Certification Study Guide        2008
        192157318X, 9781921573187       
*    Gerard Blokdijk, Ivanka Menken, Claire Engle    ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management        2008
        1921523115, 9781921523113       
*    Dave Howard    ITIL Release Management: A Hands-on Guide [Har/Com ed.]        2010
        1439815585, 9781439815588       
*    Ivanka Menken    ITIL V3 MALC - Managing Across the Lifecycle of IT Services Best Practices Study and Implementation Guide    Emereo Publishing    2009
        1921573961, 9781921573965       
*    Larry Klosterboer    ITIL Capacity Management [1 ed.]    IBM Press    2011
        0137065922, 9780137065929       
*    Ivanka Menken, Gerard Blokdijk    ITIL V2 Agree and Define (IPAD) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPAD Complete Certification Kit    Emereo Publishing    2009
        1921573678, 9781921573675       
*    Gerard Blokdijk    ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management    Emereo Pty Ltd    2008
        0980497132, 9780980497137       
*    Tim Malone, Ivanka Menken, Gerard Blokdijk    ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course [Pap/Psc ed.]    Emereo Publishing    2009
        1921573600, 9781921573606, 9781921644252       
*    Gerard Blokdijk, Ivanka Menken    Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice    Emereo Publishing    2008
        1921523832, 9781921523830       
*    Claire Engle, Ivanka Menken, Gerard Blokdijk    ITIL V2 Foundation Complete Certification Kit: Study Guide Book and Online Course [Pap/Pas ed.]    Emereo Publishing    2009
        1921573651, 9781921573651       
*    Gerard Blokdijk    ITIL IT Service Management - 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams [1st ed.]    Emereo Pty Ltd    2008
        0980459974, 9780980459975       
*    Ivanka Menken, Gerard Blokdijk, Michael Wedemeyer    ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide [Stg ed.]    Emereo Publishing    2008
        1921523905, 9781921523908, 9781921644726       
*    Tim Malone, Ivanka Menken, Gerard Blokdijk    ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit    Emereo Publishing    2009
        192157366X, 9781921573668       
*    Ivanka Menken, Gerard Blokdijk    ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition [2 ed.]    Emereo Publishing    2009
        1742441327, 9781742441320       
*    Tim Malone, Ivanka Menken, Gerard Blokdijk    ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate RCV Capability Complete Certification Kit    Emereo Publishing    2009
        1921573627, 9781921573620       
*    Michael Wedemeyer, Gerard Blokdijk, Ivanka Menken    The ITIL V3 Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook: A Quick Reference Guide to all the processes and activities for Improving Quality and Speed    Emereo Publishing    2008
        1921573252, 9781921573255, 9781921644634       
*    Jan van Bon    Foundations of IT Service Management Based on ITIL, Volume 3 [1st ed.]    Van Haren Publishing    2007
        9087530579, 9789087530570       
*    Rob Addy    Effective IT Service Management: To ITIL and Beyond! [1 ed.]    Springer    2007
        3540731970, 9783540731979       
*    Office of Government Commerce    Service Operation Book (ITIL) [1 ed.]    The Stationery Office    2007
        9780113310463       
*    Office of Government Commerce    Service strategy (ITIL)    The Stationery Office    2007
        9780113310456       
*    Office of Government Commerce    Service Design (ITIL) [1 ed.]    The Stationery Office    2007
        9780113310470       
*    Office of Government Commerce    Service Transition (ITIL) [1 ed.]    The Stationery Office    2007
        9780113310487       
*    Office of Government Commerce    Continual Service Improvement (ITIL) [1 ed.]    The Stationery Office    2007
        9780113310494       
*    Tim Malone, Ivanka Menken, Gerard Blokdijk    ITIL V3 capability module operational support and analysis : exam prep study guide : how to pass on your first try : ensure your ITIL certification now with study notes and ITIL practice questions & exam tips.       
        1742440398       
*    Ivanka Menken, Gerard Blokdijk    ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management    Emereo Publishing    2008
        1921523395, 9781921523397       
*    Rob Addy    Effective IT service management : to ITIL and beyond!    Springer    2007
        9783540731986, 3540731989, 9783540731979, 3540731970       
*    Larry Klosterboer    Implementing ITIL configuration management    IBM Press    2008
        9780132425933, 0132425939, 9780137127672, 0137127677       
*    John O. Long (auth.)    Itil® Version 3 at a Glance: Information Quick Reference [1 ed.]    Springer US    2008
        9780387773933, 0387773932       
*    John O. Long (auth.)    Itil® Version 3 at a Glance: Information Quick Reference [1 ed.]    Springer US    2008
        9780387773933, 0387773932       
*    Robert R Moeller    Sarbanes-Oxley internal controls : effective auditing with AS5, CobiT and ITIL    John Wiley & Sons    2008
        9780470170922, 0470170921       
*    Vernon Lloyd; Sharon Taylor; Stationery Office. <;London>;.; Great Britain. Office of Government Commerce    ITIL Service Lifecycle Publication Suite    TSO    2011
        ITIL service design       
        9780113313051, 0113313055       
*    Stuart Rance; Colin Rudd; Shirley Lacy; Ashley Hanna; Great Britain. Cabinet Office    IT infrastructure library    TSO (The Stationery Office)    2011
        ITIL service transition [2nd ed., 2011 ed]       
        9780113313068, 0113313063       
*    Great Britain. Office of Government Commerce    The official introduction to the ITIL service lifecycle    Stationery Office/TSO    2007
        9780113310616, 0113310617       
*    John O. Long    ITIL 2011 At a Glance    Springer    2012
        978-1-4614-3896-0       
*    Tony Gannon, Nigel Mear, Steve Mann    IT Service Management Foundation Practice Questions: For ITIL Foundation Exam Candidates - Second edition [2 ed.]    British Informatics Society Ltd    2012
        1780171145, 9781780171142       
*    Liz Gallacher, Helen Morris    ITIL Foundation Exam Study Guide [1 ed.]    Sybex    2012
        1119942756, 9781119942757       
*    John Sansbury, Richard Griffiths, Aidan Lawes    IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition [2 ed.]    British Informatics Society Ltd    2012
        1906124930, 9781906124939       
*    Robert R. Moeller(auth.)    Executive's Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITIL    John Wiley & Sons, Inc. All rights reserved.    2013
        9781118224953, 9781118540176       
*    John O. Long (auth.)    SpringerBriefs in Computer Science    Springer New York    2012
        ITIL® 2011 At a Glance       
        1461438969, 978-1-4614-3896-0, 978-1-4614-3897-7       
*    John Sansbury    Operational Support and Analysis: A Guide for Itil Exam Candidates - Second Edition [Revised]    BCS, The Chartered Institute for IT    2014
        178017196X, 9781780171968       
*    Richard Griffiths    Service Offerings and Agreements: A guide for ITIL exam candidates (2nd edition) [2 ed.]    British Computer Society (BCS)    2014
        9781780171920       
*    Ivanka Menken    ITIL Foundation Complete Certification Kit [4 ed.]    The Art of Services    2011
        978-1743331361, 1743331363       
*    Larry Klosterboer    IBM Press    IBM Press    2011
        ITIL Capacity Management [1 ed.]       
        978-0-13-706592-9, 0-13-138565-8, 0-13-707542-1, 0-13-703571-3, 0-13-236625-8, 0-13-700180-0, 0-13-233953-6, 0-13-239076-0, 0-13-700061-8, 0-13-715083-0, 0-13-815047-8, 0-13-706592-2       
*    Abhinav Kaiser    Become ITIL Foundation Certified in 7 Days: Learning ITIL Made Simple with Real-life Examples [1st ed.]    Apress    2017
        978-1-4842-2163-1, 978-1-4842-2164-8       
*        ITIL Service Operation 2011 Edition       
*        ITIL Service Strategy 2011 Edition       
*        ITIL v3 Continual Service Improvement       
*        ITIL v3 Service Lifecycle Introduction ITIL       
*    Hoekstra A., Conradie N.    COBIT, ITIL and ISO 17799       
*    Hoekstra A., Conradie N.    COBIT, ITIL and ISO 17799. How to use them in conjunction       
*    Lamp Bob.    Process Modeling and Simulation with ITIL Framework       
*    Huddleston Martin.    From ITIL to eTOM: Gluing Together the eProcess Value Chain In Mixed Civil/Military Environments       
*    Helen Morris, Liz Gallacher    ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Capability Exams    Wiley    2017
        1119012244, 9781119012245       
*    Peter Farenden    For Dummies    Wiley    0
        ITIL For Dummies       
        978-1-119-95117-9       
*    ClydeBank Technology    ITIL For Beginners: The Complete Beginner’s Guide to ITIL [2nd ed.]    ClydeBank Media LLC    2017
        1945051337, 9781945051333       
*    Abhinav Krishna Kaiser    Reinventing ITIL® in the Age of DevOps: Innovative Techniques to Make Processes Agile and Relevant [1 ed.]    Apress    2019
        148423975X, 978-1484239759       
*    Axelos    ITIL    Axelos    2019
        ITIL Foundation 4 edition       

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