Data Buku ITIL Books
* Rob Addy Effective It Service Management: To Itil and Beyond! 2007
3540731970, 978-3-540-73197-9
* ITIL V3 ITIL and the Service Lifecycle
* ITIL V3 Service Operation Processes
* ITIL V3 Service Transition Processes and Principles
* Rob Addy Effective IT Service Management To ITIL and Beyond! Springer 2007
3540731970, 978-3-540-73197-9
* Office of Government Commerce Official Introduction The Stationery Office 2007
The Introduction to the ITIL Service Lifecycle Book
0113310617, 9780113310616
* Jan Van Bon, Arjen de Jong, Axel Kolthof Best Practice Van Haren Publishing 2008
Service Transition Based on ITIL: A Management Guide [V3]
9087531265, 9789087531263
* ITIL V3 Foundation Exam The Study Guide Van Haren 2008
* Claire Engle, Jackie Brewster, Gerard Blokdijk How to Develop, Implement and Enforce ITIL V3's Best Practices Emereo Publishing 2008
0980513669, 9780980513660
* Gerard Blokdijk, Ivanka Menken, Claire Engle The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant Emereo Pty Ltd 2008
1921523271, 9781921523274
* Ivanka Menken, Claire Engle, Jackie Brewster ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management 2008
1921523107, 9781921523106
* Ivanka Menken, Gerard Blokdijk, Claire Engle The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition [2 ed.] Emereo Pty Ltd 2009
174244010X, 9781742440101
* Robert Moeller Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL [1 ed.] 2008
0470170921, 9780470170922, 9780470289921
* Gerard Blokdijk, Ivanka Menken Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to use supporting documents bringing ITIL Theory into Practice 2008
1921523859, 9781921523854
* Gerard Blokdijk, Ivanka Menken Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice 2008
1921523778, 9781921523779
* Robert Moeller Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL [1 ed.] 2008
0470170921, 9780470170922, 9780470289921
* Tim Malone, Ivanka Menken, Gerard Blokdijk ITIL V2 Plan and Improve (IPPI) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPPI Complete Certification Kit
* Gerard Blokdijk, Ivanka Menken The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions ... Ready to Use - bringing Theory into Practice 2008
1921523476, 9781921523472
* William Bentley, Peter T. Davis Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond [1 ed.] 2009
143980379X, 9781439803790
* Ivanka Menken, Michael Wedemeyer, Gerard Blokdijk ITIL V3 Foundation Bridge Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Bridge Exam - The How To Pass on Your First Try Certification Study Guide 2008
192157318X, 9781921573187
* Gerard Blokdijk, Ivanka Menken, Claire Engle ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management 2008
1921523115, 9781921523113
* Dave Howard ITIL Release Management: A Hands-on Guide [Har/Com ed.] 2010
1439815585, 9781439815588
* Ivanka Menken ITIL V3 MALC - Managing Across the Lifecycle of IT Services Best Practices Study and Implementation Guide Emereo Publishing 2009
1921573961, 9781921573965
* Larry Klosterboer ITIL Capacity Management [1 ed.] IBM Press 2011
0137065922, 9780137065929
* Ivanka Menken, Gerard Blokdijk ITIL V2 Agree and Define (IPAD) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPAD Complete Certification Kit Emereo Publishing 2009
1921573678, 9781921573675
* Gerard Blokdijk ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management Emereo Pty Ltd 2008
0980497132, 9780980497137
* Tim Malone, Ivanka Menken, Gerard Blokdijk ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course [Pap/Psc ed.] Emereo Publishing 2009
1921573600, 9781921573606, 9781921644252
* Gerard Blokdijk, Ivanka Menken Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice Emereo Publishing 2008
1921523832, 9781921523830
* Claire Engle, Ivanka Menken, Gerard Blokdijk ITIL V2 Foundation Complete Certification Kit: Study Guide Book and Online Course [Pap/Pas ed.] Emereo Publishing 2009
1921573651, 9781921573651
* Gerard Blokdijk ITIL IT Service Management - 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams [1st ed.] Emereo Pty Ltd 2008
0980459974, 9780980459975
* Ivanka Menken, Gerard Blokdijk, Michael Wedemeyer ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide [Stg ed.] Emereo Publishing 2008
1921523905, 9781921523908, 9781921644726
* Tim Malone, Ivanka Menken, Gerard Blokdijk ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit Emereo Publishing 2009
192157366X, 9781921573668
* Ivanka Menken, Gerard Blokdijk ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition [2 ed.] Emereo Publishing 2009
1742441327, 9781742441320
* Tim Malone, Ivanka Menken, Gerard Blokdijk ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate RCV Capability Complete Certification Kit Emereo Publishing 2009
1921573627, 9781921573620
* Michael Wedemeyer, Gerard Blokdijk, Ivanka Menken The ITIL V3 Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook: A Quick Reference Guide to all the processes and activities for Improving Quality and Speed Emereo Publishing 2008
1921573252, 9781921573255, 9781921644634
* Jan van Bon Foundations of IT Service Management Based on ITIL, Volume 3 [1st ed.] Van Haren Publishing 2007
9087530579, 9789087530570
* Rob Addy Effective IT Service Management: To ITIL and Beyond! [1 ed.] Springer 2007
3540731970, 9783540731979
* Office of Government Commerce Service Operation Book (ITIL) [1 ed.] The Stationery Office 2007
9780113310463
* Office of Government Commerce Service strategy (ITIL) The Stationery Office 2007
9780113310456
* Office of Government Commerce Service Design (ITIL) [1 ed.] The Stationery Office 2007
9780113310470
* Office of Government Commerce Service Transition (ITIL) [1 ed.] The Stationery Office 2007
9780113310487
* Office of Government Commerce Continual Service Improvement (ITIL) [1 ed.] The Stationery Office 2007
9780113310494
* Tim Malone, Ivanka Menken, Gerard Blokdijk ITIL V3 capability module operational support and analysis : exam prep study guide : how to pass on your first try : ensure your ITIL certification now with study notes and ITIL practice questions & exam tips.
1742440398
* Ivanka Menken, Gerard Blokdijk ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management Emereo Publishing 2008
1921523395, 9781921523397
* Rob Addy Effective IT service management : to ITIL and beyond! Springer 2007
9783540731986, 3540731989, 9783540731979, 3540731970
* Larry Klosterboer Implementing ITIL configuration management IBM Press 2008
9780132425933, 0132425939, 9780137127672, 0137127677
* John O. Long (auth.) Itil® Version 3 at a Glance: Information Quick Reference [1 ed.] Springer US 2008
9780387773933, 0387773932
* John O. Long (auth.) Itil® Version 3 at a Glance: Information Quick Reference [1 ed.] Springer US 2008
9780387773933, 0387773932
* Robert R Moeller Sarbanes-Oxley internal controls : effective auditing with AS5, CobiT and ITIL John Wiley & Sons 2008
9780470170922, 0470170921
* Vernon Lloyd; Sharon Taylor; Stationery Office. <;London>;.; Great Britain. Office of Government Commerce ITIL Service Lifecycle Publication Suite TSO 2011
ITIL service design
9780113313051, 0113313055
* Stuart Rance; Colin Rudd; Shirley Lacy; Ashley Hanna; Great Britain. Cabinet Office IT infrastructure library TSO (The Stationery Office) 2011
ITIL service transition [2nd ed., 2011 ed]
9780113313068, 0113313063
* Great Britain. Office of Government Commerce The official introduction to the ITIL service lifecycle Stationery Office/TSO 2007
9780113310616, 0113310617
* John O. Long ITIL 2011 At a Glance Springer 2012
978-1-4614-3896-0
* Tony Gannon, Nigel Mear, Steve Mann IT Service Management Foundation Practice Questions: For ITIL Foundation Exam Candidates - Second edition [2 ed.] British Informatics Society Ltd 2012
1780171145, 9781780171142
* Liz Gallacher, Helen Morris ITIL Foundation Exam Study Guide [1 ed.] Sybex 2012
1119942756, 9781119942757
* John Sansbury, Richard Griffiths, Aidan Lawes IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition [2 ed.] British Informatics Society Ltd 2012
1906124930, 9781906124939
* Robert R. Moeller(auth.) Executive's Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITIL John Wiley & Sons, Inc. All rights reserved. 2013
9781118224953, 9781118540176
* John O. Long (auth.) SpringerBriefs in Computer Science Springer New York 2012
ITIL® 2011 At a Glance
1461438969, 978-1-4614-3896-0, 978-1-4614-3897-7
* John Sansbury Operational Support and Analysis: A Guide for Itil Exam Candidates - Second Edition [Revised] BCS, The Chartered Institute for IT 2014
178017196X, 9781780171968
* Richard Griffiths Service Offerings and Agreements: A guide for ITIL exam candidates (2nd edition) [2 ed.] British Computer Society (BCS) 2014
9781780171920
* Ivanka Menken ITIL Foundation Complete Certification Kit [4 ed.] The Art of Services 2011
978-1743331361, 1743331363
* Larry Klosterboer IBM Press IBM Press 2011
ITIL Capacity Management [1 ed.]
978-0-13-706592-9, 0-13-138565-8, 0-13-707542-1, 0-13-703571-3, 0-13-236625-8, 0-13-700180-0, 0-13-233953-6, 0-13-239076-0, 0-13-700061-8, 0-13-715083-0, 0-13-815047-8, 0-13-706592-2
* Abhinav Kaiser Become ITIL Foundation Certified in 7 Days: Learning ITIL Made Simple with Real-life Examples [1st ed.] Apress 2017
978-1-4842-2163-1, 978-1-4842-2164-8
* ITIL Service Operation 2011 Edition
* ITIL Service Strategy 2011 Edition
* ITIL v3 Continual Service Improvement
* ITIL v3 Service Lifecycle Introduction ITIL
* Hoekstra A., Conradie N. COBIT, ITIL and ISO 17799
* Hoekstra A., Conradie N. COBIT, ITIL and ISO 17799. How to use them in conjunction
* Lamp Bob. Process Modeling and Simulation with ITIL Framework
* Huddleston Martin. From ITIL to eTOM: Gluing Together the eProcess Value Chain In Mixed Civil/Military Environments
* Helen Morris, Liz Gallacher ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Capability Exams Wiley 2017
1119012244, 9781119012245
* Peter Farenden For Dummies Wiley 0
ITIL For Dummies
978-1-119-95117-9
* ClydeBank Technology ITIL For Beginners: The Complete Beginner’s Guide to ITIL [2nd ed.] ClydeBank Media LLC 2017
1945051337, 9781945051333
* Abhinav Krishna Kaiser Reinventing ITIL® in the Age of DevOps: Innovative Techniques to Make Processes Agile and Relevant [1 ed.] Apress 2019
148423975X, 978-1484239759
* Axelos ITIL Axelos 2019
ITIL Foundation 4 edition
Buku ITIL
ID | Author(s) | Title | Publisher | Year |
2 | Rob Addy | Effective It Service Management: To Itil and Beyond! | 2007 | |
3540731970, 978-3-540-73197-9 | ||||
3 | ITIL V3 ITIL and the Service Lifecycle | |||
4 | ITIL V3 Service Operation Processes | |||
5 | ITIL V3 Service Transition Processes and Principles | |||
6 | Rob Addy | Effective IT Service Management To ITIL and Beyond! | Springer | 2007 |
3540731970, 978-3-540-73197-9 | ||||
7 | Office of Government Commerce | Official Introduction | The Stationery Office | 2007 |
The Introduction to the ITIL Service Lifecycle Book | ||||
0113310617, 9780113310616 | ||||
8 | Jan Van Bon, Arjen de Jong, Axel Kolthof | Best Practice | Van Haren Publishing | 2008 |
Service Transition Based on ITIL: A Management Guide [V3] | ||||
9087531265, 9789087531263 | ||||
9 | ITIL V3 Foundation Exam The Study Guide | Van Haren | 2008 | |
10 | Claire Engle, Jackie Brewster, Gerard Blokdijk | How to Develop, Implement and Enforce ITIL V3's Best Practices | Emereo Publishing | 2008 |
0980513669, 9780980513660 | ||||
11 | Gerard Blokdijk, Ivanka Menken, Claire Engle | The Financial Management Toolkit - The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant | Emereo Pty Ltd | 2008 |
1921523271, 9781921523274 | ||||
12 | Ivanka Menken, Claire Engle, Jackie Brewster | ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management | 2008 | |
1921523107, 9781921523106 | ||||
13 | Ivanka Menken, Gerard Blokdijk, Claire Engle | The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition [2 ed.] | Emereo Pty Ltd | 2009 |
174244010X, 9781742440101 | ||||
14 | Robert Moeller | Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL [1 ed.] | 2008 | |
0470170921, 9780470170922, 9780470289921 | ||||
15 | Gerard Blokdijk, Ivanka Menken | Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to use supporting documents bringing ITIL Theory into Practice | 2008 | |
1921523859, 9781921523854 | ||||
16 | Gerard Blokdijk, Ivanka Menken | Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice | 2008 | |
1921523778, 9781921523779 | ||||
17 | Robert Moeller | Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL [1 ed.] | 2008 | |
0470170921, 9780470170922, 9780470289921 | ||||
18 | Tim Malone, Ivanka Menken, Gerard Blokdijk | ITIL V2 Plan and Improve (IPPI) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPPI Complete Certification Kit | ||
19 | Gerard Blokdijk, Ivanka Menken | The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions ... Ready to Use - bringing Theory into Practice | 2008 | |
1921523476, 9781921523472 | ||||
20 | William Bentley, Peter T. Davis | Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond [1 ed.] | 2009 | |
143980379X, 9781439803790 | ||||
21 | Ivanka Menken, Michael Wedemeyer, Gerard Blokdijk | ITIL V3 Foundation Bridge Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Bridge Exam - The How To Pass on Your First Try Certification Study Guide | 2008 | |
192157318X, 9781921573187 | ||||
22 | Gerard Blokdijk, Ivanka Menken, Claire Engle | ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management | 2008 | |
1921523115, 9781921523113 | ||||
23 | Dave Howard | ITIL Release Management: A Hands-on Guide [Har/Com ed.] | 2010 | |
1439815585, 9781439815588 | ||||
24 | Ivanka Menken | ITIL V3 MALC - Managing Across the Lifecycle of IT Services Best Practices Study and Implementation Guide | Emereo Publishing | 2009 |
1921573961, 9781921573965 | ||||
25 | Larry Klosterboer | ITIL Capacity Management [1 ed.] | IBM Press | 2011 |
0137065922, 9780137065929 | ||||
26 | Ivanka Menken, Gerard Blokdijk | ITIL V2 Agree and Define (IPAD) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPAD Complete Certification Kit | Emereo Publishing | 2009 |
1921573678, 9781921573675 | ||||
27 | Gerard Blokdijk | ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management | Emereo Pty Ltd | 2008 |
0980497132, 9780980497137 | ||||
28 | Tim Malone, Ivanka Menken, Gerard Blokdijk | ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course [Pap/Psc ed.] | Emereo Publishing | 2009 |
1921573600, 9781921573606, 9781921644252 | ||||
29 | Gerard Blokdijk, Ivanka Menken | Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice | Emereo Publishing | 2008 |
1921523832, 9781921523830 | ||||
30 | Claire Engle, Ivanka Menken, Gerard Blokdijk | ITIL V2 Foundation Complete Certification Kit: Study Guide Book and Online Course [Pap/Pas ed.] | Emereo Publishing | 2009 |
1921573651, 9781921573651 | ||||
31 | Gerard Blokdijk | ITIL IT Service Management - 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams [1st ed.] | Emereo Pty Ltd | 2008 |
0980459974, 9780980459975 | ||||
32 | Ivanka Menken, Gerard Blokdijk, Michael Wedemeyer | ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide [Stg ed.] | Emereo Publishing | 2008 |
1921523905, 9781921523908, 9781921644726 | ||||
33 | Tim Malone, Ivanka Menken, Gerard Blokdijk | ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit | Emereo Publishing | 2009 |
192157366X, 9781921573668 | ||||
34 | Ivanka Menken, Gerard Blokdijk | ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition [2 ed.] | Emereo Publishing | 2009 |
1742441327, 9781742441320 | ||||
35 | Tim Malone, Ivanka Menken, Gerard Blokdijk | ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate RCV Capability Complete Certification Kit | Emereo Publishing | 2009 |
1921573627, 9781921573620 | ||||
36 | Michael Wedemeyer, Gerard Blokdijk, Ivanka Menken | The ITIL V3 Service Management Awareness Pocket Guide - The ITIL V3 Pocket Toolbook: A Quick Reference Guide to all the processes and activities for Improving Quality and Speed | Emereo Publishing | 2008 |
1921573252, 9781921573255, 9781921644634 | ||||
37 | Jan van Bon | Foundations of IT Service Management Based on ITIL, Volume 3 [1st ed.] | Van Haren Publishing | 2007 |
9087530579, 9789087530570 | ||||
38 | Rob Addy | Effective IT Service Management: To ITIL and Beyond! [1 ed.] | Springer | 2007 |
3540731970, 9783540731979 | ||||
39 | Office of Government Commerce | Service Operation Book (ITIL) [1 ed.] | The Stationery Office | 2007 |
9.78011E+12 | ||||
40 | Office of Government Commerce | Service strategy (ITIL) | The Stationery Office | 2007 |
9.78011E+12 | ||||
41 | Office of Government Commerce | Service Design (ITIL) [1 ed.] | The Stationery Office | 2007 |
9.78011E+12 | ||||
42 | Office of Government Commerce | Service Transition (ITIL) [1 ed.] | The Stationery Office | 2007 |
9.78011E+12 | ||||
43 | Office of Government Commerce | Continual Service Improvement (ITIL) [1 ed.] | The Stationery Office | 2007 |
9.78011E+12 | ||||
44 | Tim Malone, Ivanka Menken, Gerard Blokdijk | ITIL V3 capability module operational support and analysis : exam prep study guide : how to pass on your first try : ensure your ITIL certification now with study notes and ITIL practice questions & exam tips. | ||
1742440398 | ||||
45 | Ivanka Menken, Gerard Blokdijk | ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management | Emereo Publishing | 2008 |
1921523395, 9781921523397 | ||||
46 | Rob Addy | Effective IT service management : to ITIL and beyond! | Springer | 2007 |
9783540731986, 3540731989, 9783540731979, 3540731970 | ||||
47 | Larry Klosterboer | Implementing ITIL configuration management | IBM Press | 2008 |
9780132425933, 0132425939, 9780137127672, 0137127677 | ||||
48 | John O. Long (auth.) | Itil® Version 3 at a Glance: Information Quick Reference [1 ed.] | Springer US | 2008 |
9780387773933, 0387773932 | ||||
49 | John O. Long (auth.) | Itil® Version 3 at a Glance: Information Quick Reference [1 ed.] | Springer US | 2008 |
9780387773933, 0387773932 | ||||
50 | Robert R Moeller | Sarbanes-Oxley internal controls : effective auditing with AS5, CobiT and ITIL | John Wiley & Sons | 2008 |
9780470170922, 0470170921 | ||||
51 | Vernon Lloyd; Sharon Taylor; Stationery Office. <;London>;.; Great Britain. Office of Government Commerce | ITIL Service Lifecycle Publication Suite | TSO | 2011 |
ITIL service design | ||||
9780113313051, 0113313055 | ||||
52 | Stuart Rance; Colin Rudd; Shirley Lacy; Ashley Hanna; Great Britain. Cabinet Office | IT infrastructure library | TSO (The Stationery Office) | 2011 |
ITIL service transition [2nd ed., 2011 ed] | ||||
9780113313068, 0113313063 | ||||
53 | Great Britain. Office of Government Commerce | The official introduction to the ITIL service lifecycle | Stationery Office/TSO | 2007 |
9780113310616, 0113310617 | ||||
54 | John O. Long | ITIL 2011 At a Glance | Springer | 2012 |
978-1-4614-3896-0 | ||||
55 | Tony Gannon, Nigel Mear, Steve Mann | IT Service Management Foundation Practice Questions: For ITIL Foundation Exam Candidates - Second edition [2 ed.] | British Informatics Society Ltd | 2012 |
1780171145, 9781780171142 | ||||
56 | Liz Gallacher, Helen Morris | ITIL Foundation Exam Study Guide [1 ed.] | Sybex | 2012 |
1119942756, 9781119942757 | ||||
57 | John Sansbury, Richard Griffiths, Aidan Lawes | IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition [2 ed.] | British Informatics Society Ltd | 2012 |
1906124930, 9781906124939 | ||||
58 | Robert R. Moeller(auth.) | Executive's Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITIL | John Wiley & Sons, Inc. All rights reserved. | 2013 |
9781118224953, 9781118540176 | ||||
59 | John O. Long (auth.) | SpringerBriefs in Computer Science | Springer New York | 2012 |
ITIL® 2011 At a Glance | ||||
1461438969, 978-1-4614-3896-0, 978-1-4614-3897-7 | ||||
60 | John Sansbury | Operational Support and Analysis: A Guide for Itil Exam Candidates - Second Edition [Revised] | BCS, The Chartered Institute for IT | 2014 |
178017196X, 9781780171968 | ||||
61 | Richard Griffiths | Service Offerings and Agreements: A guide for ITIL exam candidates (2nd edition) [2 ed.] | British Computer Society (BCS) | 2014 |
9.78178E+12 |